Privacy & Terms

User Terms


Hatch Data User Terms of Service
Last Modified: July 17, 2019
These User Terms of Service (these “User Terms”) govern your access and use of the online platform (the “Services”) provided by Hatch Data Inc. (“Hatch”, “we” or “us”).

The Relationship Between You, Customer and Us
These User Terms are a legally binding contract between you and us. As part of these User Terms, you agree to comply with the most recent version of our Acceptable Use Policy, available at https://www.hatchdata.com/legal which is incorporated by reference into these User Terms. If you access or use the Services, or continue accessing or using the Services after being notified of a change to the User Terms or the Acceptable Use Policy, you confirm that you have read, understand and agree to be bound by the User Terms and the Acceptable Use Policy.

An organization or other third party that we refer to in these User Terms as “Customer” has invited you to a workspace (i.e., a unique domain where a group of users may access the Services). If you are joining one of your employer’s workspaces, for example, Customer is your employer. If you are joining a workspace created by a client, they are our Customer and they are authorizing you to join their workspace.

Customer has separately agreed to our Master Services Agreement or entered into a written agreement with us (in either case, the “Contract”) that permitted Customer to create and configure a workspace so that you and others could join (each invitee granted access to the Services, including you, is an “Authorized User”). The Contract contains our commitment to deliver the Services to Customer, who may then invite Authorized Users to join its workspace(s). When an Authorized User (including, you) submits content or information to the Services, such as messages or files (“Customer Data”), you acknowledge and agree that the Customer Data is owned by Customer and the Contract provides Customer with many choices and control over that Customer Data. For example, Customer may provision or deprovision access to the Services, enable or disable third party integrations, manage permissions, retention and export settings, transfer or assign workspaces, or consolidate your workspace or channels with other workspaces or channels, and these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data.

YOU AGREE THAT IT IS SOLELY CUSTOMER’S RESPONSIBILITY, AND WE HAVE NO RESPONSIBILITY, TO (A) INFORM YOU AND ANY AUTHORIZED USERS OF ANY RELEVANT CUSTOMER POLICIES AND PRACTICES AND ANY SETTINGS THAT MAY IMPACT THE PROCESSING OF CUSTOMER DATA; (B) OBTAIN ANY RIGHTS, PERMISSIONS OR CONSENTS FROM YOU AND ANY AUTHORIZED USERS THAT ARE NECESSARY FOR THE LAWFUL USE OF CUSTOMER DATA AND THE OPERATION OF THE SERVICES; (C) ENSURE THAT THE TRANSFER AND PROCESSING OF CUSTOMER DATA UNDER THE CONTRACT IS LAWFUL; AND (D) RESPOND TO AND RESOLVE ANY DISPUTE WITH YOU AND ANY AUTHORIZED USER RELATING TO OR BASED ON CUSTOMER DATA, THE SERVICES OR CUSTOMER’S FAILURE TO FULFILL THESE OBLIGATIONS. HATCH DATA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO YOU RELATING TO THE SERVICES, WHICH ARE PROVIDED TO YOU ON AN “AS IS” AND “ AS AVAILABLE” BASIS.

You Must be Over the Legal Age
To the extent prohibited by applicable law, the Services are not intended for and should not be used by anyone under the age of sixteen. You represent that you are over the legal age and are the intended recipient of Customer’s invitation to the Services. You may not access or use the Services for any purpose if either of the representations in the preceding sentence is not true. Without limiting the foregoing, you must be of legal working age.

While You Are Here, You Must Follow the Rules
To help ensure a safe and productive work environment, all Authorized Users must comply with our Acceptable Use Policy and any applicable policies established by Customer.

Application of these User Terms
These User Terms remain effective until Customer’s subscription for you expires or terminates, or your access to the Services has been terminated by Customer or us. Please contact Customer if you at any time or for any reason wish to terminate your account, including due to a disagreement with any updates to these User Terms or the Acceptable Use Policy.

Limitation of Liability
If we believe that there is a violation of the Contract, User Terms, the Acceptable Use Policy, or any of our other policies that can simply be remedied by Customer’s removal of certain Customer Data or taking other action, we will, in most cases, ask Customer to take action rather than intervene. We may directly step in and take what we determine to be appropriate action (including disabling your account) if Customer does not take appropriate action or we believe there is a credible risk of harm to us, the Services, Authorized Users, or any third parties.

IN NO EVENT WILL YOU OR WE HAVE ANY LIABILITY TO THE OTHER FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNLESS YOU ARE ALSO A CUSTOMER (AND WITHOUT LIMITATION TO OUR RIGHTS AND REMEDIES UNDER THE CONTRACT), YOU WILL HAVE NO FINANCIAL LIABILITY TO US FOR A BREACH OF THESE USER TERMS. OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY BREACH OF THE USER TERMS IS ONE HUNDRED DOLLARS ($100) IN THE AGGREGATE. THE FOREGOING DISCLAIMERS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW AND DO NOT LIMIT EITHER PARTY’S RIGHT TO SEEK AND OBTAIN EQUITABLE RELIEF.

Application of Consumer Law
The Services are intended for use by businesses and organizations and not for consumer purposes. To the maximum extent permitted by law, you hereby acknowledge and agree that consumer laws do not apply. If however any consumer laws (e.g., in Australia, the Competition and Consumer Act 2010 (Cth)) do apply and cannot otherwise be lawfully excluded, nothing in these User Terms will restrict, exclude or modify any statutory warranties, guarantees, rights or remedies you have, and our liability is limited (at our option) to the replacement, repair or resupply of the Services or the pro-rata refund to Customer of pre-paid fees for your subscription covering the remainder of the term.

Survival
The sections titled “The Relationship Between You, Customer, and Us,” “Limitation of Liability,” and “Survival,” and all of the provisions under the general heading “General Provisions” will survive any termination or expiration of the User Terms.

General Provisions
Email and Platform Messages
Except as otherwise set forth herein, all notices under the User Terms will be by email, although we may instead choose to provide notice to Authorized Users through the Services. Notices to Hatch Data should be sent to info@hatchdata.com, except for legal notices, which must be sent to legal@hatchdata.com. A notice will be deemed to have been duly given (a) the day after it is sent, in the case of a notice sent through email; and (b) the same day, in the case of a notice sent through the Services. Notices under the Contract will be delivered solely to Customer in accordance with the terms of that agreement.

Privacy Policy
Please review our Privacy Policy, available at https://www.hatchdata.com/privacy-and-terms#privacy-policy for more information on how we collect and use personal data relating to the use and performance of our products, including the Services.

Modifications
We may change these User Terms or the Acceptable Use Policy. If we make a material change to the User Terms or the Acceptable Use Policy, we will provide you with reasonable notice prior to the change taking effect either by emailing the email address associated with your account or by messaging you through the Services. Any material revisions to these User Terms will become effective on the date set forth in our notice, and all other changes will become effective on the date we publish the change. If you use the Services after the effective date of any changes, that use will constitute your acceptance of the revised terms and conditions.

Waiver
No failure or delay by either party in exercising any right under the User Terms, including the Acceptable Use Policy, will constitute a waiver of that right. No waiver under the User Terms will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.

Severability
The User Terms, including the Acceptable Use Policy, will be enforced to the fullest extent permitted under applicable law. If any provision of the User Terms is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the User Terms will remain in effect.

Assignment
You may not assign any of your rights or delegate your obligations under these User Terms, including the Acceptable Use Policy, whether by operation of law or otherwise, without the prior written consent of us (not to be unreasonably withheld). We may assign these User Terms in their entirety (including all terms and conditions incorporated herein by reference), without your consent, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

Governing Law; Venue; Fees
The User Terms, including the Acceptable Use Policy, and any disputes arising out of or related hereto, will be governed exclusively by the same applicable governing law of the Contract, without regard to conflicts of laws rules or the United Nations Convention on the International Sale of Goods. The courts located in the applicable venue of the Contract will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the User Terms, including the Acceptable Use Policy, or its formation, interpretation or enforcement.

Each party hereby consents and submits to the exclusive jurisdiction of such courts. In any action or proceeding to enforce rights under the User Terms, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.

Entire Agreement
The User Terms, including any terms incorporated by reference into the User Terms, constitute the entire agreement between you and us and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. To the extent of any conflict or inconsistency between the provisions in these User Terms and any pages referenced in these User Terms, the terms of these User Terms will first prevail; provided, however, that if there is a conflict or inconsistency between the Contract and the User Terms, the terms of the Contract will first prevail, followed by the provisions in these User Terms, and then followed by the pages referenced in these User Terms (e.g., the Privacy Policy). Customer will be responsible for notifying Authorized Users of those conflicts or inconsistencies and until such time the terms set forth herein will be binding.

Contacting Hatch Data
Please also feel free to contact us if you have any questions about Hatch Data’s User Terms of Service. You may contact us at info@hatchdata.com or at our mailing address below:

Hatch Data, Inc.
650 California Street
7th Floor
San Francisco, CA 94108

Privacy Policy


Hatch Data Privacy Policy
Last Updated: July 17, 2019
This Privacy Policy describes how Hatch Data collects, uses and discloses information, and what choices you have with respect to the information.

Applicability of This Privacy Policy
This Privacy Policy applies to Hatch Data’s online platform, including the associated Hatch Data mobile application (collectively, the “Services”), hatchdata.com and other Hatch Data websites (collectively, the “Websites”) and other interactions (e.g., customer service inquiries, user conferences, etc.) you may have with Hatch Data. If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of Hatch Data’s business.

This Privacy Policy does not apply to any third party applications or software that integrate with the Services through the Hatch Data platform (“Third Party Services”), or any other third party products, services or businesses. In addition, a separate agreement (the “Customer Agreement”) governs delivery, access and use of the Services, including the processing of any messages, files or other content submitted through Services accounts (collectively, “Customer Data”). The organization (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls their instance of the Services (their “Workspace”) and any associated Customer Data. If you have any questions about specific Workspace settings and privacy practices, please contact the Customer whose Workspace you use. If you have received an invitation to join a Workspace but have not yet created an account, you should request assistance from the Customer that sent the invitation.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes to our information practices and how we treat the personal information of visitors to the Site. If we make material changes to our Privacy Policy, we will notify you by updating the date the Privacy Policy was last revised. We encourage you to periodically review this page to learn of any changes we have made to this Privacy Policy.

If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or a notice through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under their control.

Information We Collect and Receive
Hatch Data may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:

  • Customer Data. Customers or individuals granted access to the platform by a Customer (“Authorized Users”) may submit Customer Data to Hatch Data when using the Services.
  • Other Information. Hatch Data also collects, generates and/or receives Other Information:
    1. Account Information. To create or update a platform account, you or your Customer (e.g., your employer) supply Hatch Data with an email address, phone number, password, domain and/or similar account details. In addition, Customers may provide Hatch Data (or its payment processors) with billing details such as banking information and/or a billing address.
    2. Usage Information.
      • Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, Hatch Data logs the features, content and links you interact with and the types of actions taken.
      • Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
      • Device information. Hatch Data collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
      • Location information. We receive information from you, your Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. Hatch Data may also collect location information from devices in accordance with the consent process provided by your device.
    3. Cookie Information. Hatch Data uses cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services.
    4. Contact Information. In accordance with the consent process provided by your device, any contact information that an Authorized User chooses to import is collected when using the Services.
    5. Additional Information Provided to Hatch Data. We receive Other Information when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Hatch Data.

Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as platform setup details, is not provided, we may be unable to provide the Services.

How We Use Information
Customer Data will be used by Hatch Data in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Hatch Data is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.

Hatch Data uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, Hatch Data uses Other Information:

  • To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at an Authorized User’s request.
  • As required by applicable law, legal process or regulation.
  • To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
  • To develop and provide search, learning and productivity tools and additional features. Hatch Data tries to make the Services as useful as possible for Authorized Users. For example, we may improve search functionality by using Other Information to help determine and rank the relevance of content, or expertise to an Authorized User, make Services suggestions based on historical use and predictive models, identify organizational trends and insights, to customize a Services experience or create new productivity features and products.
  • To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about Hatch Data. These are marketing messages so you can control whether you receive them.
  • For billing, account management and other administrative matters. Hatch Data may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
  • To investigate and help prevent security issues and abuse.

If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, Hatch Data may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

Data Retention
Hatch Data will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Depending on the Services plan, Customer may be able to customize its retention settings. Customer may also apply different settings to comments, files or other types of Customer Data. The deletion of Customer Data and other use of the Services by Customer may result in the deletion and/or de-identification of certain associated Other Information. Hatch Data may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for Hatch Data to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.

How We Share and Disclose Information
This section describes how Hatch Data may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and Hatch Data does not control how they or any other third parties choose to share or disclose Information.

  • Customer’s Instructions. Hatch Data will solely share and disclose Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and in compliance with applicable law and legal process.
  • Displaying the Services. When an Authorized User submits Other Information, it may be displayed to other Authorized Users in the same or connected Workspaces. For example, an Authorized User’s email address may be displayed with their Workspace profile.
  • Customer Access. Owners, administrators, Authorized Users and other Customer representatives and personnel may be able to access, modify or restrict access to Other Information. This may include, for example, your employer using Service features to export logs of Workspace activity, or accessing or modifying your profile details.
  • Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services.
  • During a Change to Hatch Data’s Business. If Hatch Data engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Hatch Data’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
  • Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes, such as telling a prospective Hatch Data customer the average amount of time spent within the platform.
  • To Comply with Laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
  • To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safety of Hatch Data or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
  • With Consent. Hatch Data may share Other Information with third parties when we have consent to do so.

International Transfers
For the purposes described in this Privacy Policy, we may transfer information across borders, including from your country or jurisdiction to other countries or jurisdictions around the world, where applicable laws may not provide the same level of protection of personal information as the laws of the country or jurisdiction where you are located. In those cases, we take steps to ensure that information will be provided the same level of protection in the recipient country or jurisdiction.

By using the Services, you hereby consent to the transfer of your personal information to countries where applicable laws may not provide the same level of protection of personal information as the laws of the country or jurisdiction where you are located, including, without limitation, the United States, in accordance with this Privacy Policy.

Your Choices
You have certain choices about how your personal information is collected, used and shared. Although you may not be able opt out of all collection or use of personal information and still use the Services, you can take steps to limit or control how your personal information is collected, used and shared.

To opt out of receiving promotional or marketing emails from us, you may click on the “unsubscribe” link at the bottom of our emails.

You can control or delete cookies, or otherwise manage cookies, through your browser or device settings. For more details, please visit https://www.allaboutcookies.org or https://www.aboutcookies.org. Please understand, however, that you may be unable to use all of the functionality of our Services if you choose to reject cookies.

Security
Hatch Data takes security of data very seriously. Hatch Data works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology. Given the nature of communications and information processing technology, Hatch Data cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.

Children’s Privacy
The Services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected or received personal information from a child under 13, we will delete that information.

If you believe that we may have collected any personal information from a child under 13, please inform us by contacting us as described at Contact Us below

Contact Us
Please also feel free to contact Hatch Data if you have any questions about this Privacy Policy or Hatch Data’s practices, or if you are seeking to exercise any of your statutory rights.

For Customers and Authorized Users who use Workspaces established for Customers in the US and Canada:

Hatch Data, Inc.
650 California Street
7th Floor
San Francisco, CA 94108

Acceptable Use Policy


Hatch Data Acceptable Use Policy
Last Updated: July 17, 2019
This Acceptable Use Policy (this “Policy”) applies to all customers’ and end-users’ access to and use of the products and services (the “Services”) provided by Hatch Data Inc. (“Hatch”, “we” or “us”). The examples described in this Policy are not exhaustive. We may modify this Policy at any time by posting a revised version at https://www.hatchdata.com/legal, and the modified Policy will be effective upon posting.

By using the Services, you agree to this Policy, including all updates and changes thereto. If you violate the Policy or authorize or assist others to do so, we may suspend or terminate your use of the Services. A breach of this Policy will be considered a material breach of any agreement governing your access to and use of the Services, including the User Terms of Service, available at https://www.hatchdata.com/legal.

Prohibited Content and Use
You may not use, or authorize, encourage, promote, facilitate or instruct any third party to use, the Services for any illegal, harmful, fraudulent, infringing or offensive activity or purpose, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, fraudulent, infringing or offensive. Prohibited content and uses includes but is not limited to:

  • Any obscene, defamatory, excessively profane or offensive content, including any content that promotes or enables any activities harmful to others, content that may be harmful to others, or content that infringes or misappropriates a third party’s intellectual property or proprietary rights;
  • Any use that violates the security or integrity of any network, computer or communications system, software application, or network or computing device;
  • Any fraudulent content or content that enables, promotes or assists in any fraudulent activity;
  • Malicious content or other computer technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, including viruses, Trojan horses, worms, time bombs; or
  • Material that violates, or that promotes conduct that would violate, any applicable laws, including any criminal laws, or any third-party rights, including publicity or privacy rights.

Prohibited Communications
You may not use the Services to distribute, publish, send, or facilitate the sending of unsolicited messages, promotions, advertising, or solicitations, including commercial advertising and informational announcements. You may not use the Services to conduct or promote any multi-level marketing, pyramid schemes or similar activities and transactions.

You may not use the Services in any manner that violates any applicable industry standards, third party policies or requirements that we may communicate to our customers and users, or any other generally accepted industry associations, carrier guidelines or other industry standards.

You may not impersonate any other person or entity, including us, our affiliates or contractors, or otherwise misrepresent your identity. You may not collect replies to messages sent from another internet service provider if those messages violate this Policy or the acceptable use policy of that provider.

Monitoring and Enforcement
We reserve the right, but do not assume the obligation, to investigate any potential violation of this Policy or misuse of the Services. We may, for example, investigate any alleged or potential violations of this Policy or misuse of the Services, and remove, disable access to, or modify any material that violates this Policy or any other agreement we may have with you for use of the Services, including the User Terms of Service, available at https://www.hatchdata.com/legal.

We may report any activity that may violate any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Such reporting may include disclosing appropriate customer information, including personal information in accordance with our Privacy Policy, available at https://www.hatchdata.com/legal. We may also cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing system information related to alleged violations of this Policy.

Reporting of Violations of this Policy
If you become aware of any violation of this Policy, you must immediately notify us and provide us with reasonable assistance, as requested, to stop or remedy the violation. To report any violation of this Policy, please contact us at info@hatchdata.com.